Now Hiring - Call Center Representative in Smithfield, RI

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and signing customers up for services; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication best practices when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions Provide recommendations to upsell additional services Build sustainable relationships and engage customers with pride and professionalism Document details of all conversations in our customer service database Meet all minimum standards as defined by the company Skills * Previous experience in the customer service industry – preferred but not required * Strong verbal and written communication skills * Familiarity with Microsoft Office * Outstanding customer service skills with a “the customer is always right” attitude * Ability to multi-task, set priorities and manage time effectively Job Type: Full-time Starting pay: $18.00 per hour plus commission Benefits: Health insurance Paid time off Holiday Pay Fun Atmosphere

Benefits

Medical insurance, Paid time off, Dental insurance, Vision insurance

On the job training

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Smithfield, RI 02917: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Smithfield, RI 02917: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location